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I have been working on installing Access. I get to the point of the typing in setup/download configuration.xml and receive a message that either I do not have an internet connection or there is not enough space on my computer. Neither is an issue. Does anyone have any suggestions? Thanks so much for you help.
Can you say more about your situation:
RobertForum Moderator Robert L. Weiner ConsultingStrategic Technology Advisors to Nonprofit and Educational Organizationsrobert [AT] rlweiner [DOT] comwww.rlweiner.com
Thank you for asking for the details.
Access 2019, only Access.
New installation, not upgrading
2013 Office (Word, Power Point, Outlook, and Excel)
Tech Soup (first time I have tried to download something from Tech Soup)
This seems to be a fairly common problem with many versions of Office. My first thought is that Office 2013 may be conflicting with Access 2019.How difficult would it be for you to remove Office 2013 first?
Also, here's a discussion of some things to try. And if you run a search for terms likeMS Access no internet connection or not enough spaceyou'll find other ideas.
A full recycle bin on a Windows computer and sometimes cause problems with available disc space. I would check and perhaps empty the recycle bin and see if that resolves the problem.
And I would remove any old version of Access if you can.
I really do not want to uninstall Office 2013. I just purchased Access 2019, not the whole suite. Hmmm....
Thank you for the idea to search the problem more specifically.
I emptied the recycle bin, but received the same message.
I'd like you to try a few additional steps:
Please install the free tool called CCleaner on your computer. This tool is safe to use and will clean out any leftover junk in your computer that may be interfering with the installation of Access. Once you've installed CCleaner, open it and select "Custom Clean" located on the left menu. Wait until the "Run Cleaner" button (on the bottom right) turns blue. Then click on it and allow the cleaning of your machine to be completed until it reaches 100%. The next step is to select "Registry" on the left menu, then click "Scan for Issues" and again let it reach 100%. Finally, click "Fix selected Issues" to clean out any registry junk that was found.
After completing these steps, close CCleaner, reboot your system, and try installing Access again.
Let us know if it works.
Yann ToledanoForum Moderator, TechSoup.orgDigital Marketing ConsultantYTConsulting.com@yanntol
Have you made any progress?
I like Yann's suggestions. Be sure to create a Restore Point first, though. (Run a Windows search or Google that term plus your OS version for instructions.)
Debbie, in case you're still having issues, I would take a look at these two Microsoft articles:
Install and use different versions of Office on the same PC
Repair an Office application
Keep us posted on your progress.
I am having a similar issue - my specs:
Office365 Personal (Word, Power Point, Outlook, and Excel)
Ran the CCleaner and repair as mentioned above; also uninstalled and reinstalled Office altogether. Get that same error message every time!
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