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We have been paying for the cloud version of Office 365 for a few months now, but we don't know how to get it set up and running so it hasn't ever been used.
We did purchase the version that is not cloud based as well. Apparently, we didn't need both. How can I cancel the cloud version, or if I can't... how do I get it up and running?
Is there tech support somewhere who can help out with this? Thanks.
Please check which plan of Office 365 you have to confirm that your noncloud version is not infact part of your cloud plan. If you cancel the cloud plan, and if it includes usage rights for on premise, you will no longer have a valid active license to use your on premise software.
Now, to answer your question, you can go to https://portal.office.com and cancel your subscription. Or, begin using it from there. Your cloud version of Office 365 probably gives you a lot more products that you may be aware of.
If you need tech support with this, you can contact Microsoft. Or reach out to us, and we can assist with both advising you how to use these products that you have, or for more support.
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