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I recently did initial setup for a new MacBook. I lost the password and we are locked out. How do I reset the password?
Unfortunately, we don't have a solution for your problem. This sounds like it would be best answered by tech support at Apple.
-SusanTechSoup Social Media Manager
Reset your Mac login passwordOn your Mac, choose Apple menu > Restart, or press the Power button on your computer and then click Restart.Click your user account, click the question mark in the password field, then click the arrow next to “reset it using your Apple ID.”Enter an Apple ID and password, then click Next.
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