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I recently had my donation request for a laptop fulfilled. Our nonprofit paid an "admin fee." My understanding is that the laptop itself is considered a donation from TechSoup. Does TechSoup require a receipt then from a receiving nonprofit for a donated good like a laptop?
While our donor partner's offers provided through TechSoup are referred to as "donation requests," administrative fees can still apply. Providing a receipt will not result in a refund of those administrative fees, only offers with $0 listed as the admin fee on the TechSoup product page will indicate if the offer is free or not. TechSoup is a 501(c)(3) nonprofit organization with a mission to build a dynamic bridge that enables civil society organizations and social change agents around the world to gain effective access to the resources they need to design and implement technology solutions for a more equitable planet. As a nonprofit organization ourselves, administrative fees contribute to the overall cost of TechSoup’s operations and provide the necessary support for TechSoup to continue to offer donated and discounted technology products to nonprofits and libraries around the world. Administrative fees also contribute to TechSoup’s efforts to bring education to the nonprofit sector, in the form of articles, blogs, webinars, and courses. Many of these educational resources available on TechSoup.org are free of charge thanks to our administrative fees. Additionally, TechSoup is continuously investing in how we support the nonprofit sector. We do this by improving infrastructure and support, building new services, and launching new programs to empower nonprofits. So, in review, TechSoup’s administrative fees are based on many factors, including:
At TechSoup we strive to ensure costs for the nonprofit organizations we serve are kept at the lowest possible amount. As a fellow nonprofit organization, we understand costs can be a burden. This is why we try to limit administrative fee increases and to keep these fees as affordable as possible. Additional Information To learn more about TechSoup and our activities, we encourage you to meet TechSoup. For information about recent and upcoming administrative fee changes, please review our blog post - TechSoup Admin Fees to Increase for Selected Discount and Donation Programs. If you need more help, be sure to read the FAQs at our Support page, fill out a support request on our Contact Us page, or call TechSoup’s Customer Service at 1-800-659-3579, Monday through Friday from 7 a.m. to 12 p.m. PST. For information about resources available to your organization during the COVID-19 Outbreak, we encourage you to review our Resources for Nonprofits Impacted by COVID-19 page.
Supervisor - Account Management Group
TechSoup Client Services
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