I am not technical by any means. I thought I had a general concept until we purchased new computers for our agency. They have Microsoft Office but came with no product key to activate the program. We purchase licenses through tech soup but have not gotten an email from Microsoft VLSC with the donation request number. Our trial is running out. Multiple attempts to call and email tech soup availed nothing. Does anybody have any useful inside information to help me out?
What phone number and email address are you using to contact TechSoup?
Are they the ones listed on this site?
Your best option is to call the TechSoup customer service team. They are busy, but this is the quickest way to get the help you're looking for, and they will be able to assist with this.
Our call center is open for urgent matters regarding problems or canceling a donation request. Due to security concerns, we do not accept credit card payments via email or phone. For best service, please mention your EIN, your tax ID number, or your TechSoup donation request number when you get in touch with us.
1-800-659-3579 Monday through Friday from 7 a.m. to 12 p.m. PST
Close this window