Your work is vital. We are raising funds to support it.
I reached out via email, but for visibility purposes I'll let everyone know that we are still working actively with Intuit for a solution. There is an extra level of complication for the TechSoup obtained Online subscriptions, because it is a donated product from Intuit, meaning that the back-end billing code is a bit different than a "normal" QBO account obtained through commercial means. I will let everyone know once there is a solution in place, but I want to make it really clear that no data usage limits will be imposed on organizations that obtained QBO Plus through TechSoup until there is a solution for upgrades. No one will be in a situation where there is not a secure way to handle your organization's finances.
Please let me know if you have any questions, and I'd be happy to help!
-Baily Maples, program Manager, TechSoup
UPDATE 06/13/19: IT WASN'T INTUIT THiS TIME, I WAS SCAMMED BE FOREWARNED!
Baily Maples from TechSoup put me in touch with a Senior Customer Care Specialist in Intuit's "SBG Care Escalations" group; together we determined that the "corrupted company file" report they gave me was bogus, perpetrated by scammer group that apparently follows QBO public forum postings for potential marks. Bad news was I fell for it, as I thought it not surprising that Intuit would pull a stunt like this. Good news is the bank is refunding my organization's money.
WHEN YOU POST on a QBO public forum, beware that scammers are watching. Don't disclose any info about yourself or your organization other than what's already visible. Any doubt, click the HELP button in the upper right of the QBO screen.
Thanks to Baily@TechSoup and Nicolas@Intuit for their help. Awesome service.
I received an email announcement of a message posted by Bob_MNO about the resolution on his supposed data corruption. Not sure why that message is gone, but glad to hear the issue is resolved.
The org that I represent is waiting anxiously for a migration path from commercial Plus to donated Advanced. We're paying each month what donated Plus would cost for a year. My understanding is that there is no option (yet) other than the onerous export to desktop and then import back to online. Is this scenario one that will be covered when back-end migrations become possible?
UPDATE: It wasn't Intuit. I was scammed.
(Repost for pbumc and others) The so-called company file corruption notice I received was not from Intuit. It was in fact a scammer falsely representing themselves as Intuit, who had apparently seen a recent post by me in a QBO "ask the community" help system. Baily at TechSoup was a great help by putting me in touch with the Intuit issue escalation team, and my organization's bank is handling the bogus charge.
So be forewarned: If you receive an unsolicited contact calling themselves "QBProAdvisors.com" or anything similar, be wary. Contact an Intuit agent through the QBO help system to report.
Thanks Bob. I see now what is happening with this forum: people who are subscribed to the topic get an immediate notification with the full message, but the message doesn't appear in the forum until approved by the moderator.
Thank you for providing an update, I'm so glad that Intuit was able to work with you to get this resolved!
-Baily Maples, Program Manager, TechSoup
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